Date registered: January 27, 2014
Send Aiqing a Private Message
If I had a choice, I would remain silent on the internet. I would just be the cheerful voice you hear over the phone when you call Mike's Pizza, or be the smile when you walk into Mike's Pizza's door. I am Mike's wife-Aiqing. I feel like I have to clarify something after reading some of the recent reviews:
1. I don't think I have ever cried because I was scared or yelled at by Mike. I am a grown-up and I can tell what's right or wrong. Mike doesn't yell for no reason. If he's right, I suck it up and try to make things better. If he's wrong, I yell right back. Again, I DID NOT CRY, I just may not be happy at that moment. BTW, you have no idea how scared of me Mike is. Ask him is you dare.
2. It's kind of true that we are in Chengdu and you shouldn't expect perfect service or perfect food. It is also true that sometimes things are just messed up. But that's not what Mike or I expect. That's why I'm doing everything possible to obtain the best ingredients for our food, training our staff intensively so that they can meet our standards, even quit my well-paying corporate job to be fully involved in our small family business. We care about our food and our customers so much to a degree you can't even imagine. That's why when there's a mess-up, Mike would be very upset. He gets angry and tries to make it clear to everyone right away that it is unacceptable that our customer is not getting what they are paying for. I am on the same side as him, even though I get yelled at when I make a mistake or let something slip though, because I know the only reason we have existed for more than 3 years is because we are making better and better pizzas and offering better and better service. Sometimes the ambience gets a little awkward in our tiny place as you may say, but which one is worse? A little bit of uncomfortableness which you could just laugh it off or unbearable food that you would never even bring your friend to share? Believe it or not, I am really grateful Mike is the way he is. Only as obsessed as he is, he can change the mentality of our staff and make as great pizzas as he's making now.
F&B business is no classy business behind the scene. It is a lot of pressure and hard work. My joyful moments are when I tell our customers on the phone that they'd be waiting for over an hour for their pizzas to be delivered, they tell me it is worth waiting for; when they call me and I know exactly what they want and where they live, they don't have to repeat themselves again and again to a stranger on the phone every time; when they come to our restaurant to eat a delicious fresh hot pizza and drink a cold beer, after they finish they let us know how much they have enjoyed everything. I don't think you can find more than 3 restaurants in Chengdu that is the same as us, because WE CARE.
Actually I only wanted to write one line to clarify that I didn't cry. Did not expect this much slip through my fingers.